Access Control Subscriber Interface

Data sheets 

Installation guides 

User guides

• Add Access Control users in bulkAccess Control allows eligible Commercial accounts to add, edit, or delete users in bulk by uploading a properly formatted CSV file.

• Add an Access Control Access Plan

• Add an Access Control locking or unlocking schedule

• Buzz or unlock an Access Control door

• Create a Double Swipe to Lock/Unlock ruleDouble Swipe to Lock/Unlock is a rule that arms the locks or unlocks Access Control doors when valid credentials are presented.

• Create a First Card Unlock ruleThe First Card Unlock rule configures a door to switch to an unlocked state indefinitely when a user presents valid credentials during a designated time frame

• Create a First Person In ruleThe First Person In rule allows authorized users to buzz in during the Business Arrival timeframe, triggering the door to unlock when the business opens and lock when the business closes.

• Download Access Control users in bulkA list of Access Control users can be downloaded as a CSV file using the Customer website. This allows customers to easily sync with external systems, as well as edit multiple users at once before re-uploading the file. This article provides steps.

• Enable Extended Door Unlock settings for an Access Control userThe Extended Door Unlock feature allows you to configure specific Access Control users to follow a door unlock time separate from the basic Unlock Time setting when accessing a door. This article describes how to enable the feature.

• Pause an Access Control userA user's access can be paused, allowing the customer to keep users and existing credentials while temporarily disabling access. Save time and improve security with a more streamlined and intuitive user access management experience.

• Reader-Based Anti-Passback

• Restrict Access for Access ControlRestricted Access allows users to temporarily prevent access on specified plans when the panel is in the Armed state. This can be used to prevent access to the property by users who may not be able to disarm the security panel.

How-to troubleshooting guides 

Frequently asked questions

• Are there factors that can prevent users from being uploaded in bulk?

• Can Access Control automation rules be configured to only work with specific users?

• Can an Access Control user have a PIN code longer than four digits?

• Can customers create a login that only has permissions to specific Access Control doors?

• Can I add Access Control doors to a scene?

• Can panel or Z-Wave lock codes be scheduled on an Access Control account?

• How many users can be added to an Access Control system?This article answers the question, "How many users can be added to an access control system?"

• What rules and automation features does Alarm.com’s Smarter Access Control offer?

• Why does the Bulk User CSV file show a 3-digit PIN code?Microsoft Excel removes leading zeros from numeric values by default, which can cause PIN codes or card numbers that start with 0 to appear shorter than intended and generate validation errors.

• Why does the Interlogix Concord panel beep every time credentials are presented at a reader?

• Will Access Control users and Access Plans be removed if a door controller is deleted from an account?