Skip to main content
Knowledge Base

DIP Switch Fault

The DIP Switch Fault trouble condition indicates that one or more of a controller's operating mode DIP switches were detected in the ON position upon power-up.

DIP switches left in the ON position are expected to result in network connectivity issues, failed over-the-air (OTA) firmware upgrades, or could introduce other unexpected behaviors.

To resolve a DIP Switch Fault with Mercury series hardware:

Note: By default, the DIP switches on the Mercury series door controllers (i.e., ADC-AC-LP1501, ADC-AC-LP1502, and ADC-ACC1-17) come pre-set in the ON position and need to be adjusted to the OFF position required for normal operation.

  1. Turn the DIP switches to the OFF position as displayed below.

    Mercury Dip Switches.png
     
  2. Power cycle the controller.

For more information about Mercury controller operating modes, see What are the DIP switches used for on Mercury Series door controllers?.

To resolve a DIP Switch Fault with HID series hardware:

Note: By default, the DIP switches on HID series door controllers (i.e., ADC-AC-X1100) come pre-set in the OFF position required for normal operation.

  1. Turn the DIP switches to the OFF position as displayed below.

    HID Dip Switches.png
     
  2. Power cycle the controller.

For more information about HID controller operating modes, see What are the DIP switches used for on an X1100 Door Controller?.

Interested in Alarm.com?

Alarm.com technology is sold, installed, and serviced by licensed service providers near you.

 

Let's Get Started