Configure Alarm.com video devices with a static IP address

To apply a static IP address to a video device:

Important: These settings should only be adjusted by a networking expert who is familiar with the network.

1. Log into the Alarm.com customer website.
2. If the account is part of an Enterprise group, select the desired location.
   • Use the dropdown menu to select the location. Enterprise groups have  next to the Enterprise name, whereas locations will have  for commercial accounts or  for residential accounts next to the location name.
3. Click Video.
4. Click Settings.
5. Use the Video Device dropdown menu to select the desired video device.
6. Click Video Device Info.
7. Click Advanced Network Setup and Testing.
8. Click to select Use Fixed IP Address (For networking experts only).
   • In IP Address, enter the video device's IP address.
   • In Subnet Mask, enter the network's subnet mask.
   • In Gateway Router, enter the default gateway.
   • In HTTPS Port, enter the video device's HTTPS port.
   • In Primary DNS, enter the primary DNS.
   • In Secondary DNS, enter the secondary DNS.
9. Click Save.