Export saved video from Onboard Recording (SD card)
Onboard Recording saved video can be downloaded using the Alarm.com customer website.
To download saved video from Onboard Recording:
Important: The ADC-V730, ADC-VDB770 and ADC-VDB775 support downloads up to and including a 15 minute duration.
- Log in to the Alarm.com customer website.
- Click Video.
- Click Onboard 24/7 Timeline.
- Click
to export direct video.
- Click Export Video.
- Using the camera selection dropdown menu, select the desired device.
- In the Download Video pop-up window, choose the day, start time, whether to include audio, and a duration of up to 60 minutes.
- Click Export.
- Click Ok.
- The requested clip will begin downloading to the computer being used.
To download timelapse frames from Onboard Recording:
- Log in to the Alarm.com customer website.
- Click Video.
- Click Onboard 24/7 Timeline.
- Click to export direct video.
- Click Timelapse Frames.
- Using the camera selection dropdown menu, select the desired device.
- In Download Thumbnails, choose the day, start time, and duration of up to 1 day.
- Click Download.
- Click OK.
- The requested timelapse will begin downloading to the device.
Manage exports in the Unified Download Manager
Users can track current export progress and view details for all exports on the customer account over the last 24 hours from the Unified Download Manager page using the Alarm.com customer website. The Download Manager syncs export requests across devices, so it is possible to request a clip export on the Alarm.com customer website and view the progress of that export using the Alarm.com customer website on a different device as needed.
Important: While it is possible to view download entries and their corresponding download link on all platforms, the actual video file will only be saved to the specific device where the export process was started.
- Track download progress and file download details across devices
- Retry downloads that fail, or re-download a file that was successfully downloaded on a different device
- Clear completed or failed downloads from the list to keep the page organized and up to date
- Bulk actions allow for retrying or clearing multiple or all downloads on the page
Feature limitations
- This feature is for downloading clips to the local disk drive. This feature does not include exporting clips to the Alarm.com cloud from an SVR.
- This feature is only available using the Alarm.com customer website. Clip downloads are not supported using the Alarm.com app.
- Exports for the ADC-SVR100, ADC-SVR122, and ADC-CSVR126 cannot display thumbnail previews on the Unified Download Manager page.
- The download progress bar is not available for SVR clip exports at this time.
To view the Unified Download Manager
- Log in to the Alarm.com customer website.
- Click Settings.
- Click Download Manager.
To retry an export from the Unified Download Manager
- Log in to the Alarm.com customer website.
- Click Settings.
- Click Download Manager.
- Click
. - Click Retry to attempt to export the file to the current device.
Important: If you are unable to retry the export process and see the error Source Unavailable pop up on the page, the original footage is no longer available for access on the local hardware (e.g., it has been overwritten). In this case, the footage cannot be retrieved.
To clear exports from the Unified Download Manager
- Log in to the Alarm.com customer website.
- Click Settings.
- Click Download Manager.
- Click .
- Click Clear to remove the download card for a completed or failed export.
Important: The Clear action removes the entry from the Download Manager list, but it does not delete the saved video file from your device's local storage.