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Knowledge Base

Can I create text (SMS) notifications if my cell carrier is not an option?

Yes. If the desired carrier is not listed when adding a cell phone number for text notifications, you can use the phone’s email address (SMS/SMTP format, i.e., 1234567890@vtext.com) so the recipient can be configured for email notifications that they will receive to their phone as a text message.

Note: This feature may not be available based on the carrier. Contact your cellular provider for additional assistance.

For most mobile carriers' SMS email addresses, refer to NotePage's SMTP Email Delivery address formats. Alternatively, you can send a text message from that phone to an email address and use the from address on the email.

Note: SMS (text notifications) is only available in the United States and Canada. It is recommended to use push notifications for accounts outside the United States and Canada.

Add the mobile carrier SMS email address as contact information

A mobile carrier SMS email address can be added as contact information using the Alarm.com app or Alarm.com customer website.

​​Add the mobile carrier SMS email address as a notification recipient

Once the mobile carrier SMS email address is added as contact information as instructed in To add the mobile carrier SMS email address as contact information, the user can now be added as a recipient to notifications.

A mobile carrier SMS email address can be added as a notification recipient using the Alarm.com app or Alarm.com customer website.

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