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Knowledge Base

Google Home says, “The device appears to be malfunctioning”

When Google Home says, “The device appears to be malfunctioning” it indicates your Alarm.com devices are currently in a malfunctioning state. Taking the device out of malfunction varies depending on the device type.

Lights

To confirm the devices are malfunctioning, navigate to the Alarm.com customer website. The light bulb symbol displays the malfunctioning state icon. To take the device out of malfunction, verify the lights are either plugged into an outlet or functioning as intended (if it is a wall switch or power socket).

Once the device is expected to be back online, send a command using the Alarm.com app or Alarm.com customer website to confirm. If the device is out of the malfunctioning state, try using Google Home again.

Thermostats

Verify that the thermostat has power. If the thermostat does not appear to have power, it is likely the batteries need to be replaced.

  1. Turn off the Heat/AC and all power to the thermostat at the breaker.
  2. Replace the thermostat's batteries.
  3. Send a command to the thermostat to verify it is back online.

Locks, garage doors, and security systems

These types of devices will not return a malfunction state through Google Home. If you are seeing a malfunction on the Alarm.com app or Alarm.com customer website for one of these devices, verify it is receiving proper power. For further troubleshooting, contact your service provider. 

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Alarm.com technology is sold, installed, and serviced by licensed service providers near you.

 

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