Secure your Alarm.com account and connected home

Use a strong and unique password

Choose a password that is hard to guess and not used anywhere else. Reusing passwords across multiple sites can put your account at greater risk.

Turn on Two Factor Authentication if available

Two Factor Authentication is an optional security feature that adds an extra step when logging in. After entering your username and password, you will also need to enter a verification code sent by text message, email, or generated by an authenticator app.

This added layer can help protect your account, even if someone gets your password.

Enable Two Factor Authentication

Two Factor Authentication can be enabled or disabled using the Alarm.com app and Alarm.com customer website.

To enable or disable Two Factor Authentication in the Alarm.com app:

1. Log in to the Alarm.com app.
2. Tap .
3. Tap Login Information.
4. Tap Two Factor Authentication.
5. To disable Two Factor Authentication, tap Disable, then tap Confirm.
   • Two Factor Authentication may be required or recommended by your service provider.
6. To enable Two Factor Authentication, select your preferred verification method (i.e., Text Message, Email, or Authentication App).
    
   Note: It is recommended to set up Two Factor Authentication using multiple methods if available.
    
7. Follow the prompts for your selected method:
   • For Text Message, enter the mobile number that should receive the verification code, then select your country and mobile carrier.
   • For Email, confirm the correct email address is shown.
   • For Authentication App, use your authenticator app to scan the QR code or manually enter the setup code, then enter the code generated by the app.
8. Tap Send, Verify, or Next as prompted.
9. Enter the verification code if needed.
10. If prompted, enter a name for the device.
11. Tap Next.
12. In Linked Devices, tap Trust next to any additional devices you want to trust.
13. Tap Done.

To enable Two Factor Authentication on the Alarm.com customer website:

1. Log in to the Alarm.com customer website.
2. Click Settings.
3. Click Login Information.
4. Click Two Factor Authentication.
5. To disable Two Factor Authentication, click Disable.
   • Two Factor Authentication may be required or recommended by your service provider.
6. To enable Two Factor Authentication, select your preferred verification method (i.e., Text Message, Email, or Authentication App).
    
   Note: It is recommended to set up Two Factor Authentication using multiple methods if available.
    
7. Follow the prompts for your selected method:
   • For Text Message:
     1. Click Text Message.
     2. Click Next.
     3. Enter the mobile number that should receive the verification code.
     4. Select your country and mobile carrier.
     5. Click Send.
     6. Enter the verification code you receive.
     7. Click Verify.
   • For Email:
     1. Click Email.
     2. Confirm the correct email address is shown.
     3. Click Send.
     4. Enter the verification code sent to your email.
     5. Click Verify.
   • For Authentication App:
     1. Click Authentication App.
     2. Use an authenticator app to scan the QR code or manually enter the setup code.
     3. Enter the code generated by the app.
     4. Click Next.
        
        
         A mobile device with an authenticator app is required for this option, and setup steps may vary depending on the app you use.
         
     5. Enter a name for the device.
     6. If desired, select Trust This Device.
     7. Click Next.
     8. In Linked Devices, click Trust next to any additional devices you want to trust.
     9. Click Done.

Never share passwords or verification codes

If someone contacts you unexpectedly and asks for your password or one-time verification code, do not share it. If you are unsure, contact support or your provider using a trusted phone number or website.

To change your password in the Alarm.com app:

1. Log in to the Alarm.com app.
2. Tap .
3. Tap Login Information.
4. Tap Password.
5. Enter your current password.
6. Enter your new password.
7. Enter your new password again to verify it.
8. Tap Log out all devices if you want to sign out all devices currently using the password.
   • This is especially useful if a device was lost, replaced, or may be compromised.
9. Tap Save.

To change your password on the Alarm.com customer website:

1. Log in to the Alarm.com customer website.
2. Click Settings.
3. Click Login Information.
4. Click Password.
5. Enter your current password.
6. Enter your new password.
7. Enter your new password again to verify it.
8. Click Log out all devices if you want to sign out all devices currently using the password.
   • This is especially useful if a device was lost, replaced, or may be compromised.
9. Click Save.