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Search for Access Plan User Management users

Customer accounts using the User Access management feature can use advanced filters to locate a specific user or subset of users using the Alarm.com app or Alarm.com customer website.

Search filters

The following advanced search filters are available to locate users:

  • Credentials
    • Search for users that have a badge, pin, or mobile credential.
    • Search by card credential number in the search bar to locate the card owner.
  • Contact Information
    • Search for users that have a mobile number or email address.
  • Access Periods
    • Search for users that have an expired credential or a future credential start date.
  • User Statuses
    • Search for users that are paused.
    • Search for users that utilize the extended unlock time feature.
    • Search for users that are Anti-Passback exempt.
    • Search for users that are a Mobile Credential user.
  • Access Points
    • Search for users that have access to the selected Access Point (i.e., Access Control door, panel partition, or Z-Wave lock).
  • User Groups
    • Search for users that are part of a specific User Group.
  • Access Plans
    • Search for users that are part of a specific Access Plan.
  • User Attributes
    • Search for users that have a specific User Attribute.

Search for users with filters

Filters can be used to search for specific users using the Alarm.com app or Alarm.com customer website.

To search for users with filters using the Alarm.com app:
  1. Log into the Alarm.com app.
  2. Tap  icn-menu.svg.
  3. Tap User Access.
  4. Tap Access Plans.
  5. Tap Users.
  6. Tap  icn-chevron-down.svg.
  7. Select the desired filters.
  8. Once the desired filters are selected, tap out of the current dropdown to update the list.
To search for users with filters using the Alarm.com customer website:
  1. Log into the Alarm.com customer website.
  2. Click User Access.
  3. Click Users.
  4. Click Filter.
  5. Select the desired filters.
  6. Once the desired filters are selected, click out of the current dropdown to update the list.

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