Skip to main content
Knowledge Base

Alarm.com Flex IO™ sensor - LED Patterns and Troubleshooting

The following table displays what the red and yellow LEDs indicate on the Alarm.com Flex IOsensor.  

State/Description

Red LED behavior

Yellow LED behavior

Device booting up

None

1 blinkFlex io booting up.png

Device reboot

None

None

Diagnostic mode

(Bluetooth troubleshooting activated)

 

For more information, see the signal strength table on Alarm.com Flex IOsensor - Installation Guide

Signal strength indicator, repeats every 8 seconds

Pattern based on signal strength. Rate of 1 blink per second.

Flex io Signal strength.PNG

Note: This mode prevents any other pattern from displaying.

Signal strength indicator, repeats every 8 seconds

Pattern based on signal strength. Rate of 1 blink per second.

Flex io Signal strength.PNG

Note: This mode prevents any other pattern from displaying.

Device in idle mode

None

None

Device cell modem unable to connect to cell tower

To troubleshoot, contact flexsupport@alarm.com.

2 blink, repeats every 2 secondsFlex IO Cell modem unable to connect.png

None

Device cell modem/SIM not provisioned with carrier

To troubleshoot, contact flexsupport@alarm.com. Device will likely need to be returned. 

3 blink, repeats every 2 secondsFlex IO Cell modem SIM not provisioned.png

None

Device unable to connect to Alarm.com

To troubleshoot, contact flexsupport@alarm.com.

4 blink, repeats every 2 secondsFlex IO Cell modem unable to connect to ADC.png

None

Contact sensor opens

If the device is not reliably reporting open/close events, confirm the magnet position setting matches the installation orientation. 

None

2 blinkFlex io status change.png

Contact sensor closes

If the device is not reliably reporting open/close status, confirm the magnet position setting matches the installation positions.

None

2 blinkFlex io status change.png

Battery door tamper

1 blink, repeats every 2 secondsFlex io battery door tamper.png

None

Device mount tamper

Alternate Red & Yellow

(Red, Yellow, Red, Yellow, 5 second Pause, Repeat)Flex io mount tamper.png

Alternate Red & Yellow

(Red, Yellow, Red, Yellow, 5 second Pause, Repeat)Flex io mount tamper.png

Device low battery

1 long Red blink (5 seconds)

Will occur only following an open/close activation and will follow the normal yellow activity blinks.Flex io low battery.png

 

None

 

 

Interested in Alarm.com?

Alarm.com technology is sold, installed, and serviced by licensed service providers near you.

 

Let's Get Started