For Partners
This section is only available for Partner accounts. Please log in using your Partner Portal credentials to view this section.
How can I find my login name for the Partner Portal and MobileTech?![icn-chevron-down.svg](https://answers.alarm.com/@api/deki/files/8556/icn-chevron-down.svg?revision=1&size=bestfit&width=26&height=26)
To find your login name using the Partner Portal:
- Go to the Partner Portal login page (i.e., www.alarm.com/dealer).
- Click Login Help.
- In the I forgot my login... field, enter the email address associated with the account.
- Click Submit. An email containing the associated login name will be sent to the email address.
Note: If unable to locate the login recovery email, see I can't find my password reset or login name recovery email.
To find your login name using MobileTech:
- Open the MobileTech app.
- Tap Login Help.
- In the Forgot your username? field, enter the email address associated with your login name.
- Tap Submit. An email containing the associated login name will be sent to the email address.
Note: If unable to locate the login recovery email, see I can't find my password reset or login name recovery email.
How can I reset my password for the Partner Portal and MobileTech?![icn-chevron-down.svg](https://answers.alarm.com/@api/deki/files/8556/icn-chevron-down.svg?revision=1&size=bestfit&width=26&height=26)
To reset your password using the Partner Portal:
- Go to the Partner Portal login page (i.e., www.alarm.com/dealer).
- Click Login Help.
- In the I forgot my password... field, enter the login name to the account to be sent the password reset.
- Click Submit. A password reset link is emailed to the email address associated with the login. The password reset email expires after 24 hours.
Note: If unable to locate the password reset email, see I can't find my password reset or login name recovery email.
To reset your password using MobileTech:
- Open the MobileTech app.
- Tap Login Help.
- In the Forgot your password? field, enter the login name associated with your login name.
- Tap Submit. An email is sent, and contains the login name. The password reset email expires after 24 hours.
Note: If unable to locate the password reset email, see I can't find my password reset or login name recovery email.
I can't find my password reset or login name recovery email.![icn-chevron-down.svg](https://answers.alarm.com/@api/deki/files/8556/icn-chevron-down.svg?revision=1&size=bestfit&width=26&height=26)
- Check every folder in your email account (e.g., spam, receipts, junk, etc.).
- Run a search in the inbox for words like password OR reset OR from support@alarm.com.
- Run a search in the spam/junk folder (as these results do not populate during inbox searches) for terms such as password OR reset OR from support@alarm.com.
- Verify the email was not placed into another folder via filters/rules.
- You should be able to view the filter/rules created when on a web browser. This option may not be available when checking email on a mobile browser or mobile app (i.e., phone, tablet).
- Verify the blocked sender list does not include the Alarm.com domain.
- Verify the inbox is not full, and other emails can be received.
- If the email account is a private email address (i.e., not public like Gmail or Yahoo), verify there is no firewall or email filtering.
- For more information, contact your IT professional. Additional tests can be conducted by changing the email address to a more popular email service like Hotmail, Gmail, or Yahoo, etc., then requesting the password reset again.