Customers can enjoy peace of mind with real-time driver safety alerts, diagnostic alerts, and more. Use this guide to quickly and easily install the Car Connector, a device that plugs into a vehicle’s OBD-II port, connecting the vehicle to the Alarm.com platform.
Before the Car Connector can send a vehicle's information to Alarm.com, it must be added to an account.
It is recommended to add the Car Connector using the Add Device Portal in the Alarm.com app. If you do not have access to the customer's login credentials, see Log in as customer or mobile user for more information about how to log in as a customer using the Partner MobileTech app before following the steps below.
Note: The Car Connector will not appear as an option until its installation wizard is enabled. For information about enabling the Car Connector installation wizard, see Add Device Portal.
LED pattern | Description |
---|---|
Red Off | Ignition is off or vehicle has not been detected |
Ignition is on |
LED pattern | Description |
---|---|
Orange Off | Modem is off |
Connected to Alarm.com | |
Searching for cellular network | |
Connected to the cellular network but not to Alarm.com |
LED pattern | Description |
---|---|
Green Off | GPS is off |
GPS is on and the current location has been determined | |
GPS is on, searching for a location | |
Requesting time from the GPS satellites |
Alarm.com has not heard from the Car Connector in more than 24 hours. Ensure the Car Connector is firmly plugged into the vehicle’s OBD-II port and that it is in an area with cellular coverage.
The Car Connector may have a loose connection to the OBD-II port. Ensure that it is firmly plugged in and use an extension cable if necessary.
The Car Connector may have lost cellular connectivity and cannot send an engine off message. This is common when the vehicle is parked in an area where cellular coverage may not be available, such as an underground garage. The message will be sent when connectivity is restored.
Your vehicle may have stop-start technology, which means the engine shuts off to save fuel when the vehicle is idling. Go to the Car Settings page in the Alarm.com app and turn on the Stop-Start Technology setting. If the vehicle is idling for long periods of time, it may still cause trips to be broken up.
Yes. When creating a customer account, select Standalone (Access Control, Video, Cellular Sensor and/or Connected Car) to create an account that only includes the Connected Car solution. For more information about creating customer accounts, see How to create an Alarm.com customer account.
Up to five Car Connectors can be used simultaneously on a single customer account.
No. The new car should detect the Car Connector once it is plugged in and the ignition is started. Once calibration is complete after the first trip or so, the device name should update automatically to the make and model of the new car.
No. As long as the Car Connector is not deleted from the customer's account, trips are not deleted when the Car Connector is moved from one vehicle to another.
The Car Connector can be connected to an OBD-II extension cable for installation in a better location in the vehicle. Never use the device in a way that could potentially interfere with your ability to safely operate the vehicle.
Reading of the fuel level is not supported on the vehicle. The fuel level can only be displayed when the vehicle reports a value through the OBD-II port and the Car Connector is able to read it.
If your car’s engine has been off for a week, the Car Connector will enter a deep sleep mode to prevent draining the car’s battery. The Car Connector will stop communicating information until the engine is started again.
The low fuel notification is sent when the fuel level drops below the user-defined threshold in the Car Settings page in the Alarm.com app that may be different from when the vehicle reports low fuel.
Thresholds for these alerts can be configured by going to the Car Settings page in the Alarm.com app.
The Car Connector uses integrated GPS, which allows for accuracy of around 2 meters. GPS signals are more accurate when the Car Connector has a clear and unobstructed view of the sky and will be degraded by some factors (e.g., proximity to tall structures, driving under a tunnel, etc).
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:
(1) This device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes:
(1) L’appareil ne doit pas produire de brouillage, et
(2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.
The device has been found to be compliant to the requirements set forth in CFR 47 Sections 2.1091 and Industry Canada RSS-102 for an uncontrolled environment. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
Le dispositif a été jugé conforme aux exigences énoncées dans les articles 47 CFR 2.1091 et Industrie Canada RSS-102 pour un environnement non contrôle’. L’antenne(s) utilisée pour ce transmetteur doit etre installé pour fournir une distance de séparation d’au moins 20 cm de toutes les personnes et ne doit pas être co-localisés ou fonctionner en conjunction avec une autre antenne ou transmetteur.